Frequently Asked Questions

We proudly serve all of Orange County, California including Irvine, Newport Beach, Costa Mesa, Huntington Beach, Anaheim, Santa Ana, Orange, Tustin, Laguna Beach, Mission Viejo, Lake Forest, Fullerton, Yorba Linda, Brea, Placentia, and surrounding cities.

We repair all major household appliances including refrigerators, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves, garbage disposals, and ice makers. We work on both gas and electric appliances from all major brands.

We service all major appliance brands including Samsung, LG, Whirlpool, GE, Frigidaire, KitchenAid, Maytag, Bosch, Sub-Zero, Viking, Wolf, Thermador, Miele, Kenmore, Speed Queen, and many more. Our technicians are factory-trained on most brands.

Our diagnostic service call is $89, which covers the technician visit and complete diagnosis of the problem. This fee is waived if you proceed with the repair, meaning you only pay for the actual repair cost.

Repair costs vary depending on the appliance type, the specific problem, and parts needed. After diagnosing the issue, our technician will provide a detailed, upfront quote before any work begins. There are no hidden fees or surprises.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, cash, and checks. Payment is due upon completion of the repair.

Yes! We offer same-day service for most appointments booked before 12 PM. We understand that a broken appliance can disrupt your daily routine, so we do our best to get to you as quickly as possible.

We offer 2-hour appointment windows to minimize your wait time. Our technician will call 30 minutes before arrival so you know exactly when to expect them.

Yes, we offer service 7 days a week. Our weekend hours are Saturday 8 AM - 6 PM and Sunday 9 AM - 5 PM. Emergency service is available 24/7 for urgent situations.

Yes, we offer 24/7 emergency service for urgent situations like a broken refrigerator with food at risk. Emergency calls may have an additional fee. Call our main number and select the emergency option.

All our repairs come with a 90-day warranty covering both parts and labor. If the same issue recurs within 90 days of our repair, we'll fix it at no additional cost.

We use OEM (Original Equipment Manufacturer) parts whenever possible. In some cases, we may recommend high-quality aftermarket parts that meet or exceed OEM specifications, which can save you money without sacrificing quality.

If your appliance is under manufacturer warranty, we recommend contacting the manufacturer first as the repair may be covered. However, if you prefer our service or the warranty has specific limitations, we're happy to help.

Most repairs are completed in 1-2 hours during a single visit. Some complex repairs or situations requiring special-order parts may require a follow-up visit. We'll always let you know what to expect.

Yes, our service vehicles are stocked with common parts for major appliances. This allows us to complete most repairs on the first visit. For less common parts, we can typically get them within 1-2 business days.

Our primary focus is repair, but we do offer installation services for garbage disposals and can help with basic hookups. For full appliance installation, we can recommend trusted partners.

Absolutely! We're confident in our fair pricing, but we understand you may want to compare. Our diagnostic fee still applies, but we'll provide a detailed written quote you can compare with others.

A non-working refrigerator can be urgent due to food spoilage risk. We recommend calling us right away - we offer same-day service for refrigerator emergencies and can often get to you within hours.

If you smell gas, immediately turn off the appliance, open windows, evacuate your home, and call your gas company's emergency line from outside. Do not use any electrical switches or create sparks. Once cleared by the gas company, call us for appliance repair.

First, turn off the water supply to the appliance and unplug it if safe to do so. Clean up the water to prevent damage. Then call us for emergency service - we can often get to you the same day to diagnose and repair the issue.